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MCGLONE MEDIATION SERVICES
About
Contact
MCGLONE MEDIATION SERVICES
About
Contact

What is Mediation?
Mediation is an informal, voluntary way to help employees solve disagreements. Courts, employers, unions, businesses, and consumer groups have successfully used mediation to resolve disputes. The mediator’s goal is to provide an effective environment for parties to discuss their dispute and negotiate resolutions that satisfy their needs. The mediator assures that the answer is acceptable to the individuals involved in the conflict. The mediator does not render decisions.

What is ADR?
Alternative Dispute Resolution is a term used to describe different ways of solving problems that do not involve litigation. Instead of going to court and risking great expense, broken relationships, and lost time, individuals may try other processes, such as mediation facilitation, to resolve their dispute.

Why Try An Alternative Method?
When appropriate settlement processes are available, many disputes can be resolved more efficiently and with greater satisfaction to all parties. Lengthy, costly ligation can be avoided, divisiveness minimized, and productive results achieved.

Facilitated Mediation
The collaborative process is used to help groups reach a goal or complete a task. The facilitator is a process expert and does not make substantive contributions. The facilitator helps the parties plan agendas, define issues and increase the likelihood of consensus.

McGlone Mediation Services offers in-person or Virtual sessions for Profit and Non-Profit Organizations.   

Free Tips!

Try pausing for about 5 to 7 seconds before responding to difficult people or a challenging situation.

Take the opportunity to listen to the other person before responding.

Avoid interrupting.

Remember, you have the power to settle the dispute.

Executive Coaching and Consulting

Executive Coaching is an inquiry-based approach to personal and professional development to create awareness, generate action, and facilitate learning and growth. It focuses on improving performance by helping individuals develop and sustain new perspectives, attitudes, skills, and behaviors aligned with their organization.

Executive coaching involves

·Gathering and giving feedback  Facilitating solutions by asking powerful questions 

·Building awareness by Identifying development opportunities; Setting goals and creating action plans; Facilitating learning, supporting and encouraging over the long-term Monitoring progress and holding others accountable; Aligning behaviors to values

b) Executive Coaching is not:

Telling, teaching, or giving advice. Counseling, therapy, or consulting. Correcting mistakes.

·Managing performance. Solely focused on fixing problems or behaviors Mentoring.

c) The benefits of Executive Coaching include:

·Enhancing performance and increased productivity. Improving morale. Reducing turnover.

·Attracting talent, Increasing self-esteem and confidence, Leveraging talents.

·Building new skill sets Increasing the likelihood that goals will be reached. Leadership in building culture and Values.

McGlone Mediation Services

In-person or Virtual sessions

For-profit and Non-profit organizations.

Tips!

  • Try pausing for 5 to 7 seconds before responding to difficult people or a challenging situation.

  • Take the opportunity to listen to the other person before responding.

  • Avoid interrupting.

  • Remember, you have the power to settle the dispute.

Executive Coaching and Consulting

Executive Coaching is an inquiry-based personal and professional development approach to create awareness, generate action, and facilitate learning and growth. It improves performance by helping individuals develop and sustain new perspectives, attitudes, skills, and behaviors aligned with their organization.

Executive Coaching involves

  • Gathering and giving feedback.

  • Facilitating solutions by asking powerful questions. 

  • Building awareness by Identifying development opportunities.

  • We are setting goals and creating action plans.

  • Facilitating learning, supporting, and encouraging you over the long term.

  • Monitoring progress and having you holding others accountable.

  • Aligning behaviors to organizational values.

Executive Coaching is not:

  • Telling, teaching, or giving advice.

  • Counseling, therapy, or consulting.

  • Correcting mistakes.

  • Managing performance.

  • Solely focused on fixing problems or behaviors.

  • Mentoring.

The benefits of Executive Coaching include the following:

  • Enhancing performance and increased productivity.

  • It is improving morale.

  • Reducing turnover.

  • Attracting talent.

  • I am growing my self-esteem and confidence.

  • Leveraging talents.

  • Building new skill sets Increases the likelihood that the organization’s goals will be reached.

  • Leadership in building organizational culture and Values.

Trusted Consultant

88% of all Seattle Public Schools administrators reported on a customer service survey (2014-15)that they received an effective response from my service as District Ombudsman.

93% of Seattle Public Schools administrators said my service was fair, equitable, and timely.

Named by school leaders as a staff member that deserves special commendations for customer relations, creativity, and professionalism.

Customer Relations Training

  • Employees learn how to listen and build relationships to understand.

  • Employees learn to pause before responding to de-escalate disputes.

  • Employees learn how to engage co-workers, stakeholders, and customers effectively.

  • Employees learn how to develop consistency and build trust in their workplace.

  • Employees learn Interest-based facilitated mediation skills.

Testimonies

Ronald McGlone developed and led the customer service initiative at Seattle Public Schools, highlighting best practices to our principals, teacher, and staff by highlighting email, phone, and personal interaction best practices. He is very engaging and effective, “said Lesley Rogers, former Chief Communications Officer for Seattle Public schools.

Ronald, Thank you!...you showed compassion and acknowledged the value of citizen feedback. Thank you for facilitating and representing the district well—Dr. Larry Nyland, Superintendent of Seattle Public Schools; Former Superintendent of Marysville School District.

Thank you for always being positive and helpful. I always appreciate that you are responsive and professional but personal. (And you don’t even have a window office!) Treena Sterk, Former Principal Cascade Partnership K-8.

Aside from his positive attitude and professionalism, one reason his customer service ratings are so high among school leaders is that he helps get results and brings matters to resolution – Deputy Superintendent Charles Wright, Seattle Public School District.

Ronald, Thank you so much for sharing your knowledge with the families at The Family Connectors University. We appreciate everything you do –Jenny Milk, Native American Educator, Seattle Public Schools.

I believe Ronald is an exceptional conflict resolution professional and a valuable contributor to the mediation community –Former Title IX Coordinator at Seattle Public Schools. Barbara Nahouraii.

Site Title

email@example.com

Professional Conflict Resolution Workplace Mediator

McGlone is a professional mediator and member of the Washington Mediation Association (WMA)
https://www.washingtonmediation.org/; Dispute Resolution Center of King County: http://www.kcdrc.org/
A member of the United States Ombudsman Association Retired: USOA – United States Ombudsman Association (usombudsman.org)

www.chamberofcommerce.com

Office of Minority & Women’s Business Enterprise Certified.

https://1drv.ms/i/s!AhgO-_raDiZUg-ULECMN0WBlpPXDYw?e=x2Wzys
State of Washington Office of Minority & Women Business Enterprise Certified: https://www.seattle.gov/purchasing-and-contracting/),

National Mediation Network Group Mediation.Com: https://www.mediation.com and Alternative Dispute Resolution & Organizational Health: www.kingcounty.gov/adr.

Since 2015, Ronald has mediated cases and performed executive coaching and mediation services for Amazon Corporation, The Northwest Center, Seattle Public Schools, Shoreline School District, Bellwether Housing Organization, Crux Organization, Sound Options LLC, Seattle Parks Department, VA Medical Center, Army Corps of Engineers, Small Claim Court in Seattle Washington, King County Dispute Resolution Center, Inter-local Conflict Resolution Groups of Seattle, Seattle Federal Executive Board, and Snoqualmie Indian Tribes. His most recent collaborative efforts are with the American Federation of Government Employees and Women Fair Practices Department (AFGE/WFP).

Articles for Education and Information Only.

Not Advice.      On Microaggressions, Language, and Inclusion in the Time of Gen AI | by Carin-Isabel Knoop (on Humans in the Digital Era) | Mar, 2024 | Medium
Managers, Stop Distracting Your Employees (hbr.org)

How Much Do You Need to Know to Be an Ally? (hbr.org)
    The Challenge of Leaving a Long-Term Job to Start Something New (hbr.org)

What Is Psychological Safety? (hbr.org)